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Last Updated: [Insert Date]
Website: [yourwebsite.com]
Company: [Your Company Name]
Email: [your@email.com]

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Thank you for shopping with Tiny Happy Homes — creators of handcrafted wooden dollhouses, toys, and miniature furniture made with care and craftsmanship.

Please review our Shipping and Returns Policy carefully before placing an order.

1. Processing Time

All our products are handcrafted with attention to detail.

• In-stock items: Usually ship within [3–7 business days].

• Made-to-order or custom items: May take [2–4 weeks] to craft before shipping.

• Orders placed on weekends or holidays are processed on the next business day.

You’ll receive an email confirmation once your order has shipped, including tracking details.

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2. Shipping Methods and Delivery

We ship domestically and internationally using trusted carriers such as [UPS, DHL, USPS, FedEx, etc.].

Estimated Delivery Times:

• Domestic (within [Your Country]): [5–10 business days] after dispatch

• International: [10–25 business days], depending on location and customs clearance

Please note: These are estimated times only. Delivery delays can occur due to weather, customs, or courier service disruptions, which are beyond our control.

3. Shipping Rates

Shipping costs are calculated at checkout based on:

• Delivery location

• Package size and weight

Free shipping may be offered for orders over a certain amount (if applicable).

Customs duties, VAT, or import taxes (for international customers) are not included in the purchase price and must be paid by the recipient upon delivery.

4. Order Tracking

Once your order ships, you’ll receive a tracking number via email.
If you do not receive it within a few days of your shipping confirmation, please check your spam folder or contact us directly.

5. Lost or Damaged Packages

If your package is lost, delayed, or arrives damaged:

• Contact us within 7 days of delivery at [your@email.com].

• Provide your order number and photos (if damaged).

We’ll work with you and the shipping carrier to resolve the issue as quickly as possible.

6. Returns and Exchanges

We want you to be completely happy with your purchase.
If something isn’t right, you may request a return or exchange within [14 days] of receiving your order.

Eligibility Requirements:

• Item must be unused, unassembled, and in original packaging.

• Proof of purchase (order number or receipt) is required.

• Returns must be shipped back within [7 days] after approval.

We do not accept returns for:

• Custom-made or personalized products

• Items marked as final sale

• Products damaged due to misuse or neglect

7. Refunds

Once your return is received and inspected:

• We’ll notify you by email of your refund status.

• Approved refunds will be processed to your original payment method within [5–10 business days].

Shipping costs are non-refundable unless the return is due to a manufacturing defect or our error.

8. Exchanges

Need a replacement or different item?
Contact us at [your@email.com], and we’ll assist you in arranging an exchange, subject to product availability.

9. Cancellations

Orders may be canceled within 24 hours of purchase if they have not yet been processed or shipped.
After that, cancellations are not guaranteed due to our handmade production process.

10. Damaged or Defective Items

We take great care to ensure each handcrafted piece meets our quality standards.
If you receive a damaged or defective item:

• Contact us within 7 days of delivery

• Include clear photos of the issue and packaging

• We’ll offer a replacement, repair, or refund depending on the situation

11. Contact Us

For questions about shipping, returns, or product care, please reach out:

[Your Company Name]
Email: [your@email.com]
Address: [Your Business Address]
Website: [yourwebsite.com]